Alert for our Cardholders

SUBJECT

With the holidays right upon us, ‘tis the season for fraud. We’re hearing reports of an uptick in phishing attempts, and we feel it’s important to pass that along to you. To protect our cardholders from these aggressive phishing attempts, we’re sharing tips and what to do if a cardholder falls victim.

ABOUT PHISHING

Phishing attacks aim to dupe a victim into releasing sensitive information that can be used for identity theft. These attacks are on the rise with increased holiday shopping.

In the most recent attack we’re hearing about, a fraudster sends a text message to a cardholder, requesting they call an 800 telephone number because their “account is locked.” When the cardholder calls the number, they’re asked to enter their card number or other personal information, such as their PIN, Social Security number or mobile device codes.

 RECOMMENDATIONS

• If you feel you have been victimized by fraud, your card should be hot-carded immediately. Please call the bank’s Bookkeeping Department at 850-769-3207 or the bank’s fraud team at 866-508-2693.  If you have the Brella App, you can do this yourself.

ADDITIONAL INFORMATION

• The bank’s fraud team text messages will never ask for card numbers or other personal details.
• The bank fraud team’s short code for sending fraud text messages is 72718.
• If you have questions about the legitimacy of a call or text, please call the bank’s fraud team at 866-508-2693.